·               Remote work from home contract position managing full project life cycle including waterfall and agile development, infrastructure and operational projects

o             Managed Agile development of Sapiens Decision Rules product

o             Managing waterfall design through deployment of multi-phased enterprise canonical data base

o             Managing agile/blended creation of Secondary Marketing Pricing Engine

·               Implementing new processes and best practices for PMO

·               Developed program governance to Atlas Program consisting of 7 projects

Promontory Financial Group  (contract position), Orange CA                1/2012 to 12/2012

Audit & Compliance/Sr. Business Analyst      

·               Solicited and documented business requirements for SalesForce CRM application changes

·               Created test plans and test cases to enhance SalesForce CRM application

·               Completed testing and support plans for post implementation problem resolution

·               Audited mortgage foreclosure files, including bankruptcy, for Office of Comptroller of the Currency (OCC) compliance to MHA guidelines, proprietary standards, government, and other legal and regulatory requirements to determine compliance and error/harm to the borrower

Capital One (contract position), Plano TX 8/2011 to 11/2011        

Sr. Business Systems Analyst/Project Manager                                       

·               Functioned as Business Systems Analyst for Loan Servicing Transfer Project using Clarity PPM tool

·               Determined business process and technical requirements for enhance and deployment of LPS eLI system.

MetLife Home Loans (contract position), Irving TX3/2011 to 8/2011

Sr. Business Analyst/Project Manager                                               

·               Managed project schedules, risks, issues, and changes for cross functional matrix organizations

·               Communicated and presented to all levels of management and with various stakeholder groups

·               Created business requirements and process flows in support of Default Service/Loss Mitigation process initiatives (collections, foreclosure, bankruptcy, executive escalation, and litigation)

o             Managed OCC Consent Order for Single Point of Contact (SPOC) which included business process changes, MSP changes, IVR/Telephony changes, reporting changes and creation of new procedures and training

o             Outsourced loan fulfillment department to new vendor, created training materials and provided training to loss mitigation staff on new fulfillment processes

JP Morgan Chase (FT employee), Irving TX3/2010 to 3/2011

Loss Mitigation Relationship Manager                         

·               Managed and tracked an average of 100+ delinquent accounts pursuing various mortgage workout options which include; MHA/HAMP, loan modifications, forbearance, repayment plans, reinstatements, short sales or deed-in-lieu

·               Support the roll out of HAMP directives within our team by reviewing, analyzing, and evaluating impacts to end users and implementing changes to better support the HAMP initiative. 

Bank of America (FT employee), Addison TX2/2008 to 3/2010

Loss Mitigation Specialist                                                      

·               Completed training on Federal CARD Act 2010 to support credit card collections within the call center

·               Tracked and provided oversight for default loan services; managed account promotions to Loss Mitigation for delinquent first lien mortgages which included collections, repayment plans, forbearance and loan modifications

General Motors/OnStar (FT employee), Detroit MI8/2002 to 9/2007

IT Program/Project Manager                                                           

·               Operated at CMMI level 3 compliance for infrastructure, call center, CTI/Telephony, and operational projects. Developed detailed work plans, schedules, project estimates, status reports for all phases of the project life cycle; Plan/Define, Design, Build, Test and Deployment

·               Developed and analyzed business requirements, functional requirements and infrastructure requirements including data, performance, network, support, end user training and business continuity

·               Responsible for vendor selection, procurement, budget and vendor performance monitoring and report cards

·               Communicated to all levels of management within OnStar including Strategic Leadership Board (SLB) and other Executives within IT Organizations to present projects for portfolio selection and approval, project status and financial reviews

Ford Motor Company (contract position), Dearborn MI  2/1998 to 8/2002

IT Project Manager                                                             

·               Managed global CAD/CAM/CAE/PIM (C3P) projects which included creation of the first global web security application. Project team consisted of internal, vendor, off shore application development and testing resources

·               Review of C3P Applications’.  The audit was recognized as the most comprehensive, thorough and timely global application and infrastructure audit performed by C3P department

·               Managed and implemented global web based application for internal and external supplier access security to Ford vehicle design development

EDS GMAC/MIC (FT employee), Detroit MI                6/1997 to 2/1998

IT Release Manager

·               Managed global test lab resources to develop standard global desktop build and upgraded MS Office.   Project required upgrade of lab development environment, and application upgrades, and new deployment strategies.

Comerica Incorporated (FT employee), Auburn Hills, MI             2/1986 to 6/1997

IT Project Manager

·               Managed enterprise telecommunications projects for internal and external customers. Responsible for vendor RFP sourcing process, created and managed budgets, and tracked assets for implementation. 

·               Managed implementation of new technologies for mergers and acquisitions of subsidiaries such as; Munder Capital Management, Comerica California, Comerica Florida, Comerica Texas, Comerica Illinois and other satellite offices. 

Education & Professional Development

·               Certified Project Manager Profession (PMP) since 2002, and Member of Dallas Chapter PMI in good standing

·               ITIL Foundations

·               Bachelor of Science in Business Administration, Minor in Management Information Systems (MIS) - University of Detroit Mercy - Detroit, MI